Terms & Conditions

General Terms and Conditions

Installation

These terms and conditions cover what is included in your standard installation and the process if we need to quote for extra works.

There can sometimes be issues which our experts come across on the install day which mean we can’t complete the install on the first visit. We will do everything we can to find out about these issues in advance by completing an assessment of work which will check the location and risks involved.

What’s included:

R-EV Power’s standard installation package will cover the majority of homes in the UK and includes the following;

  • Fitting of a charger to a wall – brick, plaster or to a permanent structure deemed suitable by the R-EV expert.
  • Up to 15 metres (50 feet) of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and installed charger.
  • Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick, if this is needed.
  • The fitting and testing of electrical connections and protections required for the charger.
  • Up to 3 metres (10 feet) of plastic conduit to conceal interior wiring.
  • An earth rod in soft ground, if required.
Conditions and limitations of your installation:
  • Your chosen location for your charger must be off a public road and at a height where it cannot be hit by a vehicle.
  • The charger cannot be installed above 6ft (1.8m) from the ground. If this is necessary, extra work will need to be accounted for and you will receive and update quote.
  • If your charging arrangement requires overhead or underground cables, we will have to quote for this additional work. If we find this out on the day of installation, work may need pausing and returning to with additional materials and equipment.
  • Our experts will decide whether conditions are safe or not and reserve the right to refuse to work in crawl spaces, lofts or on roofs.
  • If the weather becomes extreme; intense rain, flooding etc, the expert on site will do as much as they can, but may have to return at a later date if it becomes too difficult or unsafe.
If your existing wiring does not meet regulations:
  • R-EV Power follows BS7671 2008/2015 Amendment 3 Standard Regulations and NICEIC guidelines on Electric Vehicle installations.
  • If we can’t install in line with these rules then your installation will be paused and we will quote for the work needed to meet the required standards.
  • If the existing electrical arrangements at the property are not in line with these rules or there is something else that makes it unsafe for us to install then we will quote for the work needed to meet the required standards.
If your electrical system cannot support the additional electrical demands:

If your main fuse is not up to scratch and doesn’t have the electrical capacity to support your electric car charger, we may have to put the installation on hold until the main fuse its upgraded by your electricity supplier.

Timing and unexpected additional works:

We expect to take 2 hours to complete your installation. If our experts think that the job may take longer for any reason, they will make this clear and we may have to increase the cost of the quote to reflect this. This will be confirmed before any work commences and will not change unless an unforeseen issue occurs.

Your warranty:

Your warranty is covered by Project EV. Depending on the model of charger, a 3 or 5 year warranty applies. In the case of you needing to claim a replacement, contact us first and we will aid in the process.

Limitation of liability:

Rawson EV-Power will only accept liability for our software and products in events of loss, costs or consequential damage if caused by our own negligence. In the event that an issue arises due to the misuse of the product Rawson EV-Power accepts no liability.

Rawson EV-Power will not accept any liability for and lost, costs or consequential damage caused due to a paused or aborted installation of a Charger in the event that it is deemed unsafe of impractical to install. This includes, but is not limited to, issues regarding land ownership or a lack of availability of power to the charger. In these circumstances we will issue a full refund, unless you knowingly withheld information from us prior to the install. Our liability for any other losses won’t exceed the amount we charge you for your install, except for our liability for personal injury or death caused by our negligence and anything else where our liability can’t be limited by law.

You are liable for any costs incurred due to the supply of false, inaccurate or incomplete information to us in relation to the OLEV and EST (or any other) home charging grants.

Home Charge Grant for Electric Car Charging:

The Office for Low Emission Vehicles (OLEV) provides a grant for EV drivers to have a R-EV Power Electric Vehicle Charger installed at their home. R-EV Power will process and manage the application in order to claim the grant for you.

If you have applied the OLEV EVHS grant to your order but don’t provide completed documentation to us then we will pause your installation until you’ve provided this.

If we haven’t received your completed documentation within 3 months of the date of payment then we will be permitted to cancel your installation. If we do this then we’ll be entitled to charge you a £50 administration charge plus any additional costs we’ve incurred in dealing with your order up to the time it’s cancelled. Where we can, we’ll take this from the payment you’ve already made for your order, and then give you a refund for any excess amount.

The grant is subject to a number of terms and conditions, a summary of which is provided here.

Summary of OLEV terms and conditions:

Residents must provide evidence of being the registered keeper or lessee, or be named as the primary user of an eligible EV or plug-in vehicle in order to be able to claim the grant.

Only one claim per vehicle can be made, even if you own more than one home. However, a single customer can claim one charging point per vehicle, for up to two vehicles.

A list of qualifying electric vehicles is maintained at: https://www.gov.uk/gov…

The grant is only applicable for residential addresses with designated private off-street parking.

If you are not the property owner and freeholder of the building, signed written permission and a proof of address from the appropriate owner or management company must be obtained prior to installation of the R-EV Power Electric Vehicle Charger.

Any area where the installation of a charger may affect another property owner, written permission and a proof of address from the appropriate owners must be obtained prior to installation of the charger.

If you are the property owner and freeholder of a listed building, R-EV Power requires listed consent from the local planning authority before an installation can take place.

Full details of the grant terms and conditions are available here: https://www.gov.uk/government/…

Customers who require additional information, or have any queries on the grant process should contact OLEV directly on:

chargepoint.grants@olev.gsi.gov.uk

Partner installers

We use partner installers to fit the charger. They will be OLEV accredited and will always complete the job up to Rawson standards. If you have any issues with our installers. Please contact us directly to report this.

Local network conditions

The speed in which your charger will is capable of charging may vary based on the local network conditions – the amount of power which is available in the location it is installed. These conditions are not fixed and will vary continuously depending on electrical load on the network and local power generation.

If at any time there is not sufficient power to charge at maximum speed, the charger may temporarily restrict itself to a lower charging rate until the local network conditions improve.

Local network conditions are not under R-EV Power’s control and therefore R-EV power does not guarantee any particular power output in relation to your charger, and accepts no liability or responsibility arising therefrom.

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